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Complaints Book

In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a complaints book at your disposal

Date:

N° 000 000004-201X

This number will be updated when you finish registering

BEFORE YOU BEGIN, TELL US THE PLACE WHERE THE EVENTS OF THE CLAIM OCCURRED:

Note: If the complaint or claim is related to a delivered project, submit it to the main office.

1. Identification of the complaining consumer

*This applies if the claimant is a minor

*This applies if the claimant is a minor

2. Identification of the contracted good
3. Detail of the Claim and Order of the Consumer

*Claim: Dissatisfaction related to projects or services

*Complaint: Dissatisfaction not related to projects or services; or discomfort or discontent regarding customer service.

4. Observations and actions taken by the provider

Communication date of the response: Thursday, October 05, 2018

Description: “As it is a virtual claim, your case will be referred to the customer service area, in order to respond within the legally established term.

5. I authorize notification of the result of the claim to the consigned mail
(*) Required fields

* The formulation of the claim does not prevent the person from resorting to other dispute resolution channels nor is it a prerequisite.

* The provider must respond to the claim within a period not exceeding (30) thirty calendar days, and may extend the period up to (30) thirty more days, prior communication to the consumer.