In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a complaints book at your disposal
N° 000 000004-201X
Note: If the complaint or claim is related to a delivered project, submit it to the main office.
*This applies if the claimant is a minor
*Claim: Dissatisfaction related to projects or services
*Complaint: Dissatisfaction not related to projects or services; or discomfort or discontent regarding customer service.
Communication date of the response: Thursday, October 05, 2018
Description: “As it is a virtual claim, your case will be referred to the customer service area, in order to respond within the legally established term.
* The formulation of the claim does not prevent the person from resorting to other dispute resolution channels nor is it a prerequisite.
* The provider must respond to the claim within a period not exceeding (30) thirty calendar days, and may extend the period up to (30) thirty more days, prior communication to the consumer.